Education Programs

Training Programs

Practical, structured sessions covering the areas where consumers most often encounter difficulties with financial products and services.

Core Programs

What each training covers

Each program is self-contained and can be attended independently. They can also be combined into a full consumer literacy curriculum.

Half-day session
Identifying Deceptive Commercial Practices
Banking and Insurance

This session examines the techniques used to mislead consumers in financial product sales. Participants learn to recognise the specific patterns that characterise deceptive offers, from exaggerated claims to artificially complex pricing structures.

  • Legal definition of deceptive commercial practices under French law
  • Common patterns in banking and insurance advertising
  • Hidden fees and how they are typically disclosed
  • Pressure sales tactics and how to respond to them
  • Where to report a deceptive practice (DGCCRF)
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Half-day session
Understanding Banking Contracts
Banking

A structured walkthrough of the documents you receive when opening a bank account, taking out a consumer credit, or arranging a mortgage. The session focuses on the clauses that most affect your everyday financial situation.

  • Current account agreement: key terms and your obligations
  • Consumer credit contracts and the TAEG explained
  • Overdraft facilities: costs and conditions
  • Pre-contractual information documents (SECCI, ESIS)
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Half-day session
Insurance Product Literacy
Insurance

Insurance policies are often subscribed without a full understanding of what is and is not covered. This session decodes the most common policy types and focuses on the clauses that matter most when making a claim or cancelling.

  • Home and contents insurance: coverage, exclusions, and obligations
  • Borrower insurance (assurance emprunteur): alternatives and the Lemoine law
  • Life insurance: understanding redemption values and beneficiary clauses
  • Annual cancellation rights and the Hamon and Chatel laws
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Full-day session
Consumer Rights and Complaint Procedures
Rights and Recourse

A comprehensive session covering the rights consumers hold when subscribing to financial products and the steps to take when those rights are not respected. Covers both the internal complaint process and external escalation routes.

  • Withdrawal rights: timelines and how to exercise them correctly
  • Making a formal complaint to your bank or insurer
  • The role of the Médiateur bancaire and the Médiateur de l'assurance
  • ACPR and AMF: what they regulate and when to contact them
  • EU ODR platform for cross-border disputes
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Delivery Formats

Sessions adapted to your context

Training can be delivered in several formats depending on the audience and setting. All formats cover the same substantive content.

Individual Sessions

One-to-one sessions allowing participants to focus on their specific situation and ask detailed questions at their own pace.

Small Group Workshops

Groups of up to twelve participants. Encourages discussion and allows participants to learn from each other's questions.

Organisational Sessions

Tailored sessions for associations, employers, or community groups. Content can be adjusted to reflect the specific concerns of the audience.

Group of people attending a financial education workshop

Interested in a session?

Use the contact form to tell us which topic interests you and the format that suits your situation.

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